1. Who we are
Forged Factory is a design business based in Ireland providing services including logo and brand design, business card and leaflet design, vehicle magnet design, custom clothing artwork, content graphics and website design.
For privacy enquiries, contact us at hello@forged-factory.com.
2. Information we collect
When you use the project enquiry form, we may collect the information you choose to provide, including:
- your name;
- business or organisation name;
- email address;
- phone number, if provided;
- the service you are interested in; and
- the information you include in your project message.
Our hosting systems may also process limited technical information needed to operate and secure the website, such as an IP address, request time and basic server logs.
3. Why we use your information
We use information submitted through the website to:
- respond to enquiries and discuss potential projects;
- prepare information, proposals or quotations requested by you;
- communicate with you about a project or potential business relationship;
- keep the website and enquiry system secure; and
- meet legal or regulatory obligations where applicable.
4. Our legal basis
Where you contact us about work you may wish to commission, we generally process your information because it is necessary to take steps at your request before entering into a contract, or because we have a legitimate interest in responding to genuine business enquiries and operating our business securely.
Where a different legal basis is required for a particular activity, we will use the basis that applies to that processing.
5. Who receives your information
Your enquiry is sent to our Forged Factory email account and may be forwarded to our business Gmail inbox so that we can respond to you. Our website and email services are hosted using third-party service providers that process information as part of providing hosting, email and security services.
We do not sell personal information to advertisers.
6. How long we keep information
We keep enquiry information only for as long as reasonably necessary to respond, manage follow-up communication and maintain appropriate business records. If an enquiry becomes a customer project, relevant information may be retained for longer where needed to perform the work, maintain records, resolve disputes, or comply with legal obligations.
Information that is no longer required will be deleted or securely disposed of where reasonably practicable.
7. Cookies and tracking
At launch, Forged Factory does not intentionally use advertising, behavioural tracking or analytics cookies on this website.
Technical services used to deliver, secure or operate the website may use technologies that are strictly necessary for the service to function. If we later introduce analytics, advertising or other non-essential tracking technologies, we will update this policy and introduce an appropriate consent mechanism before those technologies are used where required.
8. Your data protection rights
Depending on the circumstances, data protection law may give you rights including the right to:
- request access to personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to erase information in certain circumstances;
- ask us to restrict certain processing;
- object to certain processing;
- receive certain information in a portable format where applicable; and
- lodge a complaint with the Irish Data Protection Commission.
To exercise a privacy right, email hello@forged-factory.com. We may need to verify your identity before acting on a request.
9. Security
We take reasonable technical and organisational steps to protect personal information, including encrypted HTTPS access to the website and restricted access to website and email administration.
10. Automated decision-making
We do not use information submitted through the project enquiry form to make automated decisions about you or to profile you.
11. Changes to this policy
We may update this policy when our website, services or data-processing practices change. The latest version will always be published on this page.